What if your top performer is also your biggest leadership risk? When results look strong, it is easy to ignore the behaviors quietly damaging your team—but the cost of that silence adds up fast. It is time to redefine success, hold every performer accountable, and lead with the clarity your culture depends on—because what you tolerate today is shaping who stays, who leaves, and what your team becomes.

KEY WEBINAR TAKEAWAYS:

• The high performer paradox: recognizing behaviors that signal misalignment between results and team impact
• Redefining performance standards to include not just results, but behavior and contribution to team culture
• A structured approach to accountability conversations that addresses behavior without escalating conflict
• Leadership practices that eliminate exceptions, reinforce expectations, and protect team engagement and trust

BONUS MATERIALS:

• High Performer Accountability Framework (quick-use guide)
• The Leadership Reality Check: What are you tolerating? (self-audit tool)

WEBINAR DETAILS: High performers drive results—but what happens when their behavior starts to erode the very team they are meant to elevate? In this compelling and highly practical webinar, we’ll explore the leadership dilemma of managing the top producer who consistently delivers numbers while quietly disrupting culture, collaboration, and trust. Through real-world insight and immediately applicable strategies, you’ll learn how to move beyond performance-only thinking and redefine what true success looks like on your team. You’ll uncover the hidden organizational costs of overlooking behavior, including disengagement, loss of top talent, and diminished leadership credibility. More importantly, you’ll gain clear, actionable techniques to address challenging behaviors directly, hold even your highest performers accountable, and restore consistency across your team.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Home Care, Home Health, Palliative Care

WHO SHOULD ATTEND? 

• Sales Manager
• Director of Sales, Regional Sales Managers
• Business Development Manager
• Director of Operations, Operations Managers

MEET THE PRESENTER: Joanna Pera

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