(60-minute webinar – available live or on-demand)

Wednesday, November 5, 2025

3:00 - 4:00PM Eastern

Workplace violence is a fact of life for far too many people on the frontlines of healthcare. Do you know the early warning signs? Are you skilled at de-escalation? This important webinar will use real-world case studies to help you assess a situation and respond appropriately.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand why mastering de-escalation skills is essential in healthcare
• Use verbal and nonverbal techniques to defuse tension between staff, family, and patients
• Develop empathetic communication skills
• Improve staff morale
• Know when and how to escalate safely
• Determine when a situation is too dangerous and when to contact the police

WEBINAR DETAILS: Healthcare workers, especially nurses and frontline staff, face a disproportionately high risk of workplace violence. Healthcare professionals face increasing challenges with patient aggression, emotional distress, and workplace tension. De-escalation is essential in healthcare because it directly impacts the safety, emotional well-being, and quality of care for both patients and healthcare professionals.

This webinar will equip you with practical, evidence-based de-escalation techniques to enhance safety, build trust, and improve patient outcomes. Join us to learn how to recognize early signs of escalation and when de-escalation will not work, how to communicate with empathy and authority, and how to manage high-stress situations.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Home Health, Home Care, Palliative Care

WHO SHOULD ATTEND? This informative session is designed for nurses, physicians, healthcare professionals, administrators, safety officers, and anyone working in a high-pressure healthcare environment.

TAKE-AWAY TOOLKIT

• De-escalation chart
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

OTHER WEBINARS THAT MIGHT INTEREST YOU!

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It's Not OK: Sexual Harassment in Healthcare originally presented Tuesday, August 5, 2025

Creating AI Policy to Minimize ChatGPT Risks, Manage Use & Maximize Compliance originally presented Wednesday, October 8, 2025

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Bill Gage, Old Dominion Resources Group

William “Bill” Gage is an experienced, award-winning law enforcement professional who returned to local law enforcement in 2013 after a 12-year career as a Special Agent with the Secret Service. While with the Secret Service, Bill received a number of awards for investigative and protective excellence. He has participated in hundreds of protective missions and has done numerous foreign and domestic protective advances for the President, Vice-President, and others, including missions to Iraq and Afghanistan. In addition, he served as the Lead Tactical Advance Agent for multiple National Special Security Events and served as a Team Leader on the elite Counter Assault Team (CAT) focusing on active-shooter response, threat suppression, and planning at the White House and other U.S. government functions and facilities. Bill served on two U.S. Congressional subcommittees related to continuity of operations planning (COOP) for the President and Vice-President. 

Bill is an ALERRT-certified active-shooter instructor. He was selected to overhaul the Loudoun County, VA, active-shooter response and protocols and train over 1,000 first responders. Bill holds a bachelor’s from the Virginia Military Institute and master’s from Boston University. He has appeared in/on CNN, C-SPAN, The Washington Post, and several national podcasts. His company, Old Dominion Resources Group, assists companies large and small with assessing and mitigating risks.