Census – everybody tracks that. But what about other key data that affects success? Bettering business operations will lead to greater success, so you must learn how to assess and interpret a variety of metrics. Join this webinar to learn how to create a balanced hospice dashboard and come away with practical tools and strategies to enhance operational efficiency and impact.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Use a balanced hospice scorecard to track key metrics beyond census
• Define the critical perspectives that drive organizational success in hospice care
• Explain the importance of balancing operational goals, including financial, clinical, and satisfaction metrics
• Distinguish between census-focused strategies and a comprehensive approach to data-driven decision-making
• Identify actionable steps to design a balanced dashboard tailored to your hospice's needs

WEBINAR DETAILS: In the hospice industry, the census is often seen as the most critical measure of success. However, focusing solely on the census can be misleading and damaging. This webinar will conceptualize a balanced hospice dashboard, a tool designed to help managers and leaders track the execution of goal-enhancing activities using a full range of metrics. You’ll learn why “balance” is essential and how it can help your organization achieve equilibrium among financial outcomes, clinical operations and quality, patient and family satisfaction, team engagement, and referral relationships. You will also receive insight into uncovering root causes, identifying trends, and creating a culture of accountability and visibility.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice

WHO SHOULD ATTEND? This informative session is designed for hospice executives, clinical managers, operations leaders, marketing and referral development professionals, quality and compliance officers, and financial and administrative leaders.

TAKE-AWAY TOOLKIT

• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

DON’T MISS THESE RELATED WEBINARS!

Business Development for Clinical Managers originally presented on Wednesday, January 29, 2025 

Hospice Management & Operations: The Savvy Businessperson's Guide on Tuesday, June 3, 2025

Why Hospices Fail: Lessons Learned on Tuesday, August 26, 2025

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTERS:  Jen Kiehl-Miller, MBA, BSN, RN, Hospice Support Specialists and Greg Grabowski, Hospice Advisors, Hospice Insights

Jen Kiehl-Miller holds an MBA and has been a registered nurse since 1996. She started her hospice career in 2004 as a Clinical Director for a small start-up in rural Pennsylvania. Since then, she has held leadership positions at the local, regional, and national level for both large and small for-profit and nonprofit organizations. Jen has been sharing her expertise in growth, operations, compliance, and clinical strategy as an independent consultant since 2016. It is Jen’s philosophy that the growth of a successful hospice is dependent on a strong and compliant clinical program. There are no “sales” in hospice; census is built upon collaborative relationships that are founded in service excellence. Growth, however, is only a small component of a successful organization. In order to effectively lead a great program, managers must understand, evaluate, and drive all of the components that measure organizational excellence through well-defined, streamlined, and competitive processes.

Greg Grabowski has been an influential figure in the hospice movement since 1999, bringing a unique blend of leadership and entrepreneurial insight. With expertise across nonprofit, for-profit, and national-level hospice organizations, he excels in enhancing culture, developing strategic plans, and fostering leadership growth. Greg’s work reflects his ability to forecast market trends, empower healthcare professionals, and build operational efficiency.

For over eight years, Greg has been a trusted consultant. As a partner at Hospice Advisors, he has facilitated innovative projects such as leadership coaching, strategic planning, and mergers and acquisitions, helping clients improve operational processes and expand services. Greg’s latest initiative, Hospice Insights, builds on his passion for guiding organizations toward excellence through innovation. He remains committed to helping hospices navigate the evolving healthcare landscape by fostering sustainable growth and high-quality care for patients and families alike.