Are your volunteers competent? When and how do they get that way? Are they ready right out of the gate? How do you know? How often do you assess competency? Do you have appropriate position descriptions? This webinar will give you the insight and tools needed to understand and evaluate volunteer competency throughout each volunteer’s tenure.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Differentiate between competence and competency
• Understand the importance of having specific position descriptions for specific volunteer roles and duties
• List five methods to assess skills applicable to each volunteer role
• Describe a process to use when a volunteer lacks the knowledge and/or skills for a certain role
• Explain methods to document completion of required steps
• Talk about two creative methods to address those volunteers who do not participate in assessment requirements

WEBINAR DETAILS: Medicare says, “A hospice must assess the skills and competence of all individuals furnishing care, including volunteers…” Are you doing that and is it meaningful or just enough to get by? If you had a loved one using your program, would you be OK with a volunteer straight out of your initial training program? Would they be competent? Join us for a look at what it means to assess volunteer competency from the beginning and throughout their hospice involvement.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice

WHO SHOULD ATTEND? This informative session is designed for volunteer managers, managers, senior leadership, and volunteers in key positions.

TAKE-AWAY TOOLKIT

• Current program assessment exercise
• List of methods to assess volunteer competence
• Sample quizzes and questionnaires
• Handout with additional information and learning opportunities
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Gary Gardia, LCSW, APHSW-C

Over 40 years ago, Gary began his hospice career as a volunteer. Since then, he has worked in many capacities leading a variety of teams and departments, including volunteers, social workers, bereavement, and education. A frequent presenter and keynote speaker at state and national conferences, Gary works as a consultant for various businesses and healthcare organizations.

Gary holds master’s degrees in both education and social work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is the recipient of the national Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education. He also served as the Executive Director of the Advanced Palliative Hospice Social Work certification organization.