Hold on to your seat! This session will challenge traditional thinking about the inquiry-to-admission referral process and its role in service excellence. It will explain the ways a high-performing method can bring growth and how you can turn referrals into actual admissions by mastering five essential elements. Join us for an admission “anatomy” lesson!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Describe how important the referral inquiry to admission process is to service excellence and growth
• Explain the functioning of the five key elements in the referral-to-admission process
• Identify how a high-performing referral-to-admission process indicates a strong culture of growth
• Distinguish the difference between a passive and active referral inquiry-to-admission process
• Use a 90-day pending list to increase your census

WEBINAR DETAILS:  Why spend one more dollar to make the phone ring more than it already does if you cannot convert the inquiries coming your way?

The front-end referral inquiry that starts a business relationship is the lifeblood of any organization, healthcare or not! This webinar will explain the progression of a referral inquiry to the admission process for hospice and homecare. Five key elements will be explored:

1. Knowing you are capturing all referral inquiries
2. Creating an intense sense of urgency
3. A well-developed eligibility process
4. A 90-day pending list and work process
5. Organizational commitment and wisdom

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Palliative Care

WHO SHOULD ATTEND? This informative session is designed for owners, executive directors /administrators, directors of intake/referrals, directors of business development and marketing, intake staff, liaisons, sales staff, and directors of clinical services.

TAKE-AWAY TOOLKIT

• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

DON’T MISS THESE RELATED WEBINARS!

Length-of-Stay Approaches & Issues originally presented on Wednesday, February 19, 2025

Hospice Admissions Process: What Is & Is Not Required originally presented on Thursday, February 27, 2025

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Kurt Kazanowski

Kurt Kazanowski is an experienced healthcare executive, speaker, author, and coach for hospice and home care organizations. A Detroit native, he received a bachelor’s degree in nursing from Mercy College of Detroit and a master’s degree from Wayne State University. Starting his career as a public health nurse, Kurt is now the VP of hospice and palliative care services for Morselife Health System in Florida. He is also an entrepreneur with experience owning personal care home health companies in the USA and Moscow, Russia. His books, A Son’s Journey: Taking Care of Mom and Dad and The Seven Pillars of Growth, have provided thousands of people and hundreds of organizations with new knowledge and support.

In 30 years as an executive leader, Kurt has led hospitals, hospices, and home care companies to deliver superior care and services. His skillset spans leadership and operations, strategy development, marketing and sales, referral growth and business development tactics, mergers and acquisitions, physician relations, forming strategic partnerships between hospices and hospitals, and functioning as a connector, facilitator, and networker.

REGISTRATION FEE:     Member- $159          Non-member- $229

There are no cancellations or refunds.

CLICK HERE to register