Dealing with family members can be challenging – especially if they don’t candidly communicate with the terminal patient. What if they don’t want you to talk about death and dying? What are your ethical obligations? What if trying to please them leads to an empathic paradox? Join hospice expert Gary Gardia to discover how to effectively deal with these difficult situations.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Discuss common challenging situations and why they are a struggle
• Understand how the “desire to please” can get you into trouble
• List two techniques to place family concerns “on hold” so you can back up and lay important groundwork
• Explain how the law and ethics can and should influence communication
• Distinguish between denial, fear, and religious/cultural practices in a family’s perceived resistance

WEBINAR DETAILS: Have you ever been met at the door with, “You can come in, but you can’t talk about death and dying and please don’t mention the word ‘hospice’” or “We don’t want Dad to know he is dying”? You may say, “Sure, that is fine” but is that even legal or ethical? The real issue is, do you have the skills to identify, differentiate, and/or address fear, uncertainty, or religious/cultural practices? This webinar will explore dynamics surrounding some of the common daily challenges.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Palliative Care

WHO SHOULD ATTEND? This informative session will benefit all members of the team, including senior leadership.

TAKE-AWAY TOOLKIT

• Personal/professional assessment exercise
• Team discussion guide
• Handout with additional lecture notes
• Resource list with topic-related learning opportunities
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

DON’T MISS THESE RELATED WEBINARS!

Self-Assessment: Getting Away from Routine, Task-Focused, End-of-Life Care on Tuesday, January 28, 2025 

When Beliefs Collide: Interacting with People with Different Belief Systems on Thursday, September 11, 2025

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Gary Gardia, LCSW, APHSW-C, Gary Gardia Inc.

Over 40 years ago, Gary began his hospice career as a volunteer. Since then, he has worked in many capacities leading a variety of teams and departments, including volunteers, social workers, bereavement, and education. A frequent presenter and keynote speaker at state and national conferences, Gary works as a consultant for various businesses and healthcare organizations.

Gary holds master’s degrees in both education and social work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is the recipient of the national Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education. He also served as the Executive Director of the Advanced Palliative Hospice Social Work certification organization.

REGISTRATION FEE:     Member- $159          Non-member- $229

There are no cancellations or refunds.

CLICK HERE to register