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Hospice by the Numbers: Public Reporting & the Pursuit of Quality
Tuesday, April 23, 2024, 3:00 PM - 4:15 PM EDT
Category: Workshop

 (75-minute webinar – available live or on-demand)
Tuesday, April 23, 2024
3:00-4:15 PM Eastern

HQRP, HIS, CAHPS, and SHP. Do you know what these acronyms mean? Better yet, do you know how each impacts your hospice? Which are publicly reported? This helpful session will explore the components of quality scores and how accessing and understanding the data can improve overall reporting and the quality of your hospice.


  • Access the information you need about public reporting
  • Make sense of the complicated list of measures being reported
  • Understand the role of survey vendors
  • Draw on publicly reported data to drive your quality program in effective ways

WEBINAR DETAILS:  If you work in a hospice environment long enough, you will hear a bunch of acronyms related to quality scores. Ones like HQRP, HIS, CAHPS, and SHP, for example. For those who are not quality improvement professionals but who work in this area every day, retaining and understanding all this information can seem daunting. This webinar will break down and explain the components of quality scores and explore how access to and understanding of this data can lead to quality improvement that is patient and family centered and effective.


WHO SHOULD ATTEND?  This informative session is important and relevant for all hospice employees as both clinical and administrative colleagues contribute to overall organizational quality.


  • Website links on public reporting for hospice quality
  • Recommended reading list
  • Tip sheet of tried-and-true approaches to positively impact the patient and family experience
  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions


Understanding Your Hospice Care Index Report & Creating Improvement Plans originally presented on Tuesday, March 5, 2024

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Reverend Jim Andrews

Reverend Jim Andrews currently serves as the Director of Spiritual Care and Chair of the Bioethics Committee for Empath Health Hospice Division. He is in his 26th year with Empath Health, initially serving in the education department then as a chaplain for many years before assuming his current role 10 years ago. Jim holds a bachelor’s in Human Development and Counseling Psychology and a master’s in Religious Studies. He is ordained with the Federation of Christian Ministries and is an Advance Practice Board Certified Chaplain (APBCC) with the Spiritual Care Association, a board-certified Healthcare Ethics Consultant through the American Society for Bioethics and Humanities (HEC-C), and a Green Belt in Lean Six Sigma.

REGISTRATION FEES:     Members- $159          Non-members- $229

Registration is for one connection only. Additional logins will be billed accordingly.

There are no cancellations or refunds.

CLICK HERE to register.