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Looking Under the Hood: Fine Tuning Your Operating Model
Tuesday, April 09, 2024, 3:00 PM - 4:30 PM EDT
Category: Workshop

(90-minute webinar – available live or on-demand)
Tuesday, April 9, 2024
3:00-4:30 PM Eastern

Can you identify the three major areas of your operating model? Do you know how to strengthen it and improve the systems and procedures that will lead to growth? Join this informative webinar to gain expert insight and practical approaches to enhance your operating model.


  • Explain how the improvement of your operating model will yield better service delivery, growth, and financial performance
  • Describe the importance of strong systems and SOPs (standard operating procedures)
  • Explain the three major areas of your operating model
  • Articulate the essential elements in those three areas where you can focus on improvement
  • Use new knowledge, techniques, and strategies to fine tune your operating model


Your operating model is a three-legged stool: providing care, business development (patient acquisition), and financial performance. Each leg is comprised of many systems and procedures. How well these systems and procedures function drives performance throughout the organization. With this webinar, you’ll learn the essential elements of each leg. More importantly, you’ll be able to identify the means and methods to improve the systems and procedures that support these critical elements. You’ll walk away with practical approaches to strengthen your operating model, serve more people, and grow.


WHO SHOULD ATTEND?  This informative session is designed for owners, executive directors, clinical leadership, business development leadership, financial managers, and quality/process improvement professionals.


  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

 NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Kurt Kazanowski, Hospice Advisors

Kurt Kazanowski is a consultant, speaker, author, and coach for hospice and home care organizations. A Detroit native, he has worked in healthcare for over three decades. He received a bachelor’s degree from Mercy College of Detroit and a master’s degree from Wayne State University. He started his career as a public health nurse. Today, Kurt is the managing partner of Hospice Advisors, a training, education, and consulting company. He is also a healthcare entrepreneur with experience owning personal care home health companies. His book, A Son’s Journey: Taking Care of Mom and Dad, and e-book, The Seven Pillars of Growth, have provided thousands of people and hundreds of organizations with new knowledge and support.

In 30 years as an executive leader, Kurt has acquired a specific set of skills and competencies in creating and executing mission and business objectives, strategy development, marketing, sales, referral, growth and business development tactics, mergers and acquisitions, physician relations, forming strategic partnerships between hospices and hospitals, and functioning as a connector, facilitator, and networker.

REGISTRATION FEES:      Members- $159          Non-member- $229

Registration is for one connection only. Additional logins will be billed accordingly.

There are no cancellations or refunds.

CLICK HERE to register.