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Critical Skills for Volunteers: Boundaries, Suicide Intervention, Grief & Loss
Thursday, April 04, 2024, 3:00 PM - 4:30 PM EDT
Category: Workshop

(90-minute webinar – available live or on-demand)
Thursday, April 4, 2024
3:00-4:30 PM Eastern

Do your volunteers possess the critical skills they need? Has their role been well defined or are there gray areas? This important program will go beyond Medicare’s minimum standards and delve into other essential volunteer areas like boundary definitions, suicide intervention, grief and loss guidance, and more.


  • List six main volunteer training topics included in Medicare’s Guidance for States
  • Identify five additional topics that are recommended to include in your training course
  • Discuss the critical role of volunteers in suicide intervention
  • Describe one curriculum model that can be used for teaching volunteers about suicide intervention
  • Enumerate three major components in the creation and maintenance of personal and professional boundaries for volunteers
  • Explain the role of volunteers in addressing the grief and loss emotions of patients and families

 WEBINAR DETAILS:  After completing training, your volunteers should be fully prepared for the work they face. Most programs utilize a standardized curriculum that meets Medicare guidelines, yet those topics are meant to be “minimum standards” and miss some very important issues and necessary skills. This webinar will explore several critical skills, including setting and maintaining personal and professional boundaries, the critical importance of supervising volunteer boundaries, volunteers’ part in suicidal ideation intervention, their role in assessing and providing grief and loss support and guidance, and other important dynamics.


WHO SHOULD ATTEND?  This informative webinar is designed with volunteer managers in mind, although volunteers, senior leadership, and other IDT members will also benefit.


  • Sample training curricula
  • Additional training exercises
  • Volunteer program assessment exercise
  • Additional resource list for key topics, including additional lecture notes
  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions


How to Effectively Audit Hospice Documentation on Wednesday, May 1, 2024 


2024 Exploring Exceptionalism in Volunteer Management Series

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Gary Gardia, LCSW, APHSW-C, Gary Gardia Inc.

Over 40 years ago, Gary began his hospice career as a volunteer. Since then, he has worked in many capacities leading a variety of teams and departments, including volunteers, social workers, bereavement, and education. A frequent presenter and keynote speaker at state and national conferences, Gary works as a consultant for various businesses and healthcare organizations.

Gary holds master’s degrees in both education and social work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is the recipient of the national Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education. He also served as the Executive Director of the Advanced Palliative Hospice Social Work certification organization.

REGISTRATION FEES:     Members- $159          Non-members- $229

Registration includes one connection only.  Additional logins will be billed accordingly.

There are no cancellations or refunds.

CLICK HERE to register