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Running Complex Care Programs that Enhance LOS & Patient Satisfaction
Wednesday, February 21, 2024, 3:00 AM - 4:30 PM EST
Category: Workshop

(90-minute webinar – available live or on-demand)
Wednesday, February 21, 2024
3:00 PM Eastern

Is your hospice set up to allow patients early access to care? Doing so can lead to longer stays and greater patient satisfaction. Discover how to differentiate your hospice by providing earlier access for patients that many hospices will not admit.


  • Design a comprehensive complex care program for your hospice
  • Create a collaborative bridge with your referral sources, integrating current treatments while creating a transitional plan from curative to palliative
  • Explain how complex care programs support hospitals by reducing readmissions and length of stay
  • Pivot your clinical culture from a culture of “maybe tomorrow” to a culture of “yes!”
  • Increase length of stay and sustain growth with hospice-eligible patients who need a hospice that understands their needs and provides earlier access to hospice services
  • Measure success to track length-of-stay (LOS) improvements and patient satisfaction

WEBINAR DETAILS:  Complex care allows hospice-appropriate patients early access by continuing some or all current medical treatments and therapies that many hospice providers traditionally do not provide. There is a significant need for patients and families to transition from curative to palliative care and to understand how hospice palliative measures are more effective as a terminal disease progresses. Learn how to differentiate your hospice and increase the length of stay by attending this illuminating program.


 WHO SHOULD ATTEND? This informative session is designed for hospice operators and clinical leaders, owners, C-suite decision-makers, executives, regional teams, clinical operations directors, and more. 


  • Complex care protocol tool
  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions


How to Compete as a Small Hospice on Tuesday, March 19, 2024 

How to Operate a Hospice Inpatient Unit & Remain Financially Sound on Tuesday, April 16, 2024 

Re-Imagining Your Patient & Family Experience on Tuesday, July 30, 2024

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Jen Kiehl, MBA, BSN, RN, Hospice Support Specialists

Jen Kiehl holds an MBA and has been a registered nurse since 1996. She started her hospice career in 2004 as a Clinical Director for a small start-up in rural PA. Since then, she has held leadership positions at the local, regional, and national level for both large and small for-profit and non-profit organizations. Jen has been sharing her expertise in growth, operations, compliance, and clinical strategy as an independent consultant since 2016. It is Jen’s philosophy that the growth of a successful hospice is dependent on a strong and compliant clinical program. There are no “sales” in hospice; census is built upon collaborative relationships that are founded in service excellence. Growth, however, is only a small component of a successful organization. In order to effectively lead a great program, it is essential that managers understand, evaluate, and drive all of the different components that measure organizational excellence through well-defined, streamlined, and competitive processes.

REGISTRATION FEES:     Member- $159          Non-member- $229

Your registration is for one connection only. Additional logins will be charged accordingly.  There are no cancellations or refunds.

CLICK HERE to register