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Hospice Quality Reporting Program Requirements: Understand & Improve Your Scores
Tuesday, June 20, 2023, 3:00 PM - 4:00 PM EDT
Category: Workshop

(60-minute webinar – available live or on-demand) 
Tuesday, June 20, 2023

The penalty for noncompliant quality reporting will be increasing from 2% to 4% in FY 2024. All Medicare-certified hospice providers must comply, or they will be subject to a percentage point reduction in their annual payment update. This timely webinar will ensure your agency thrives in today’s value-based healthcare environment.

WEBINAR DETAILS:  The Hospice Quality Reporting Program contains an alphabet of requirements including:

  • CAHPS: Consumer Assessment of Healthcare Providers and Systems
  • HCI: Hospice Care Index
  • HIS: Hospice Item Set
  • HVLDL: Hospice Visits in the Last Days of Life

However, the quality reporting program is more than just a requirement. It also includes process standards and quality indicators for successful hospices. This webinar will examine the HQRP stipulations, including best practices for answering HIS questions, understanding the HVLDL, and CAHPS and HCI requirements. Learn how to use the quality reporting program data as part of your QAPI program, identify how to obtain and benchmark the data, and develop QAPI program activities to improve submitted scores.


  • Understand Hospice Quality Reporting Program (HQRP) requirements
  • Identify the increase in penalties for noncompliance effective in 2024
  • Improve operations and patient outcomes using HQRP data


WHO SHOULD ATTEND?  This informative session is designed for senior hospice leadership, QAPI directors, managers, and educators. All senior leadership will benefit from attending, including board members, CEOs, CFOs, and DOPCSs.


  • List of HQRP items with measurements
  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions



NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Diane Link, RN, MHA, Link Healthcare Advantage, LLC

Diane Link has over 30 years of home health and hospice experience and is a registered nurse. She has a master’s in healthcare administration with a green belt in Lean Six Sigma. She is the owner of Link Healthcare Advantage, LLC a nationwide consulting firm. Her experience includes a variety of roles in home health and hospice from field nurse to executive director, surveyor, and almost 10 years as a consultant. Diane is a published author and is known in the healthcare community for her unique informative presentations on industry regulations and hot topics.

CLICK HERE to register


Improve Hospice CAHPS Scores: Practical Techniques for Exceptional Results   on Tuesday, October 3, 2023 

 Scoring & Developing PIPs Package